ConfigPilot audits your Freshservice instance, surfaces configuration problems and operational patterns, and tells you exactly what to fix — and why. No pivot tables. No guesswork.
Most ITSM admins spend Monday morning rebuilding the same dashboards they built last week. ConfigPilot replaces that whole ritual.
Not a dashboard. Not a chatbot. A Health Score for your helpdesk instance — with every finding ranked, explained, and ready to act on.
ConfigPilot scores your helpdesk and ranks every finding by impact — so you see what matters, not 400 rows.
Every finding includes the trace: which rule misfired, which group was overloaded, which pattern keeps recurring.
One click turns any finding into a summary with chart, number, and recommendation — ready to drop in Slack or a deck.
Scoring and recommendations built on learnings from 700+ real ITSM deployments — not generic best practices.
Findings, recommendations, and root cause analysis generated in your preferred language — not just translated.
Click any finding and ConfigPilot shows you the exact signals underneath it — no filters to set, no pivots to build.
ConfigPilot doesn't ask you to change your workflow. It drops answers into the places you already look.
Walk in with 12 ranked findings and a summary already written. Leave with 4 decisions.
Catch SLA breaches before they happen. See which rule, which group, which keyword is the real culprit.
See who's overloaded, who's stuck on reassignments, who needs coverage. No more gut calls in 1:1s.
Find the rules that stopped working, the workflows that leak tickets, the queues that nobody owns.
Health Score and ranked findings on your Freshservice data — start in minutes.
Unlimited scans and a longer ticket window when you need full historical coverage.
Multiple instances, partner workflows, and priority support for larger rollouts.
Connect in 2 minutes. Your first Health Score is ready before your next standup.